Terms and Conditions

Scope and acceptance

These terms apply to nexagoth.com, booking requests and transportation arrangements accepted with Nexago. By using the website or accepting a written arrangement, you agree to the terms that apply at that time. If a written quote or confirmation states a specific service term, that specific term takes priority for that booking.

Booking requests and confirmation

The website collects information so Nexago can review a possible arrangement. A submitted request is not a confirmed booking.

• Nexago will review the route, timing, passenger and luggage needs, vehicle availability and any special requirements.
• A booking is confirmed only after Nexago sends written details and the customer accepts any required price and payment steps.
• No vehicle, exact model, fare or pickup is guaranteed before written confirmation.
• Nexago may decline a request when the route, timing, safety, capacity, availability or legal requirements cannot be met.

Traveller responsibilities

The customer is responsible for providing complete and accurate information in time for Nexago to review the service.

• Check names, contact details, route, pickup date and time, flight details and destination before accepting the arrangement.
• Provide the correct number of adults, children and infants, plus the number and approximate size of bags.
• Tell Nexago about child seats, mobility needs, oversized items, pets or other requirements before confirmation.
• Remain reachable using the confirmed contact channel and follow the written meeting and pickup instructions.
• Carry all travel documents, permissions and personal items required for the journey. Nexago does not provide immigration or visa advice.

Prices and payment

Website estimates, example routes and vehicle categories are guidance only. The written quote controls the booking price.

• The quote should state the currency, validity period, payment method, payment deadline and applicable taxes or charges.
• Tolls, parking, airport fees, waiting time, admission, meals, guides, boats and other costs are included only when the quote expressly says so.
• Nexago does not currently collect payment through this website. Follow only the payment instructions sent through an authorised Nexago channel.
• A quote may be revised before confirmation if the route, date, timing, passenger count, luggage, service scope, vehicle needs or external costs change.

Changes, cancellation and refunds

Contact Nexago as soon as possible if the trip changes. The written quote may contain specific amendment or cancellation terms for the arrangement.

• Unless the written arrangement states otherwise, request cancellation or material changes at least 24 hours before the scheduled pickup.
• A cancellation or material change requested less than 24 hours before pickup may be subject to up to the full booking charge when stated in the accepted arrangement and permitted by law.
• Special vehicles, multi-day travel, guides, tickets or third-party reservations may have separate non-refundable or change terms disclosed before confirmation.
• An approved refund should normally return through the original payment method where practical. Processing time depends on the relevant bank or payment provider.

Vehicles, pickup and service delivery

Nexago arranges private transportation for the confirmed customer group. The final service follows the written confirmation.

• Nexago recommends or assigns a suitable available vehicle based on passengers, luggage, route and special requirements.
• An exact make, model, colour or age is not guaranteed unless the written confirmation specifically guarantees it.
• A suitable replacement may be used when operationally necessary, provided it meets the confirmed capacity and service needs.
• Airport flight information may be used to review pickup timing, but the customer should still notify Nexago of material schedule or flight changes.
• The customer must follow the confirmed meeting point, pickup time and reasonable driver or coordinator instructions.

Sightseeing and third-party services

Sightseeing requests are reviewed around the proposed route, operating conditions and available transportation.

• Private transportation does not automatically include a licensed guide, admission tickets, boat trips, meals, drinks or personal expenses.
• Only items expressly listed in the written arrangement are included in the confirmed price.
• Opening hours, admission rules, weather, traffic and local restrictions can affect the route or timing.
• Services supplied by a separate provider may also be subject to that provider's disclosed terms.

Delays and events outside reasonable control

Travel time can change because of traffic, weather, road closures, flight operations, public events, government action or other circumstances outside reasonable control.

• Nexago will use reasonable efforts to communicate material operational changes using the contact details provided.
• Pickup and arrival times are estimates unless a written arrangement expressly states otherwise.
• Neither party is responsible for a failure caused by events beyond reasonable control, but both parties should take reasonable steps to reduce the effect.

Safety and conduct

Passengers must comply with applicable law and reasonable safety instructions during the service.

• Use seat belts and approved child restraints where required and available under the confirmed arrangement.
• Do not carry unlawful, dangerous or undeclared items, or ask a driver to act unlawfully or unsafely.
• Keep passports, money, electronics and other valuables under personal control.
• Nexago may stop or refuse a service where conduct creates a serious safety, legal or property risk, subject to applicable consumer law.

Liability and consumer rights

Nexago will use reasonable care in reviewing and arranging an accepted service. Liability depends on the facts, the confirmed arrangement and applicable law.

• Nexago is not responsible for information supplied incorrectly by the customer or for separate services not included in the written arrangement.
• To the extent permitted by law, Nexago is not responsible for indirect or consequential loss that was not reasonably foreseeable when the booking was confirmed.
• Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded, including mandatory consumer rights.

Governing law and disputes

These terms and accepted arrangements are governed by the laws of Thailand. Please contact Nexago first so the parties can try to resolve a concern promptly. Any unresolved dispute is subject to the competent courts or consumer resolution process required by applicable Thai law.

Updates and contact

Nexago may update these website terms when the service, company details or legal requirements change. The terms accepted for a confirmed booking continue to apply to that booking unless the parties agree otherwise or the law requires a change. Questions can be sent using the contact details below.